30 April 2020
A weekly update for providers and professionals working in adult
social care, sharing the latest guidance on COVID-19 and CQC’s approach during this period.
Joint statement on our regulatory approach during the coronavirus pandemic
On 30 April our chief inspectors issued a joint statement which sets out our approach to regulation during the COVID-19 pandemic.
Our regulatory role has not changed and our core purpose remains keeping people safe and ensuring that health and social care services provide people with safe, effective, compassionate, high-quality care.
During a period of intense challenge such as this there are increased risks to people, including those with coronavirus but also those without it, whose treatment and care is being affected directly or indirectly. To enable us to take the appropriate action to keep people safe, we have developed an Emergency Support Framework. This will help us deliver our purpose and has been designed to be flexible to allow us to respond to the changing needs of the health and social care system during this time.
|Stay up to date with the latest CQC COVID-19 information
We’re making changes to the way we work during the COVID-19 outbreak. We’ve developed a dedicated area on our website so that you can stay up to date with the latest information. Visit our website to find out more. We have also published the answers to frequently asked questions from adult social care providers.
Food offers for ASC staff and providers
Skills for Care launch new advice line for registered managers
Reminder: All CQC offices are closed – please do not send post
Please do not send completed notification forms, including notifications of deaths, to us by post. These should be emailed to HSCA_notifications@cqc.org.uk.
In the event that we have to issue a formal notice, we will contact the provider by phone to discuss this and to confirm the approach for further contact. Providers are also reminded of their duty of care to people using their services. For those detained under the Mental Health Act, this may mean supporting people to access the internet or make telephone calls if they ask to contact us.
Reminder: Reporting workplace deaths
Sharing good practice and innovations
We are aiming to share as many examples as possible online, but this is taking a little longer than planned due to the volume of responses we’ve received. We will let you know when you can read about what others have been doing, but in the meantime, please continue to share the great things you are doing! You can send examples to C19innovation@cqc.org.uk
Care for Others. Make A Difference
Over 1.49 million people work in adult social care, but there are currently approximately 122,000 varied vacancies available across England. With the outbreak of coronavirus creating an even greater demand than before, the campaign will seek to inspire potential applicants by highlighting the huge impact care workers have on the people they support.
Suitable applicants are encouraged to visit www.everydayisdifferent.com to find out more and apply.
‘Care for Others. Make a Difference’ will include updated TV and radio advertising, as well as a new and emotive film highlighting the huge impact that care workers have on the people they support.
How the sector is expected to interpret guidance on the Coronavirus Job Retention Scheme
The interpretation has been agreed by the Department of Health and Social Care and was produced in consultation with HM Treasury.
New ‘Register with CQC’ service launched
The new service is initially only open to new applications from community-based adult social care providers, in a phase known as ‘private beta’. This will run for at least four months. During this time, we will continue to improve the service as well as expanding its scope and features so that it is open to an increasing number of applicants.
If you would like to find out more about ‘Register with CQC’ please contact email@example.com
Cruse Bereavement Care
Due to the COVID-19 outbreak, Cruse branches across the country are currently only offering telephone and online support. The Worcestershire Cruse branch can be contacted on 01905 22223, or firstname.lastname@example.org.
People can also access instant support via the Freephone National Helpline. It is open on weekdays from 09:30 to 17:00 and until 20:00 on Tuesdays, Wednesdays and Thursdays. The number is 0808 808 1677. More information can also be found at www.cruse.org.uk.
Information about grief and bereavement during the coronavirus can be found on the Cruse Bereavement Care website.
Regulation of coronavirus (COVID-19) antibody testing