up to date with the latest CQC COVID-19 information
We're making changes to the
way we work during the COVID-19 outbreak. We've
developed a dedicated area on our website so that
you can stay up to date with the latest
information. Visit our website to
find out more. We
published the answers to
frequently asked questions from adult
social care providers.
Food offers for ASC
staff and providers
NHSX and CQC are working together to
identify and disseminate
priority food offers for social care staff.
These include offers that are available to
individual employees and for care providers.
Skills for Care launch
new advice line for registered managers
The advice line and email inbox have been set up to
support those managing CQC regulated adult social
care services through the current crisis. Skills for
Care’s team are available 9.00 - 17.00 Monday to
Friday, and can help managers to access the latest
workforce related guidance, information, resources,
funding, online learning and other opportunities in
response to COVID-19.
Find out more.
Reminder: All CQC
offices are closed - please do not send post
All Care Quality Commission offices are now closed.
This means that we have stopped communicating by
post, and ask that you do not send post to us.
Please use other methods to contact us,
details of which are available
on our website.
Please do not send completed notification forms,
including notifications of deaths, to us by post.
These should be emailed to
In the event that we have to issue a formal notice,
we will contact the provider by phone to discuss
this and to confirm the approach for further
contact. Providers are also reminded of their duty
of care to people using their services. For those
detained under the Mental Health Act, this may mean
supporting people to access the internet or make
telephone calls if they ask to contact us.
All providers of adult social care who are employers
must report COVID-19 workplace deaths that meet the
criteria published by the Health and Safety
Executive (HSE) in its guidance
‘RIDDOR reporting of COVID-19’.
Sharing good practice
Thank you to those people who have contacted us with
their examples of good practice and innovations so
far. We've been overwhelmed by the response, and
it's inspiring to see so many examples of good
practice, creative thinking and innovation.
We are aiming to share as many examples as possible
online, but this is taking a little longer than
planned due to the volume of responses we've
received. We will let you know when you can read
about what others have been doing, but in the
meantime, please continue to share the great things
you are doing! You can send examples to
Care for Others. Make A
‘Care for Others. Make a Difference’ is a new
national recruitment campaign launched by The
Department of Health and Social Care (DHSC). The
campaign seeks to generate a mass show of
appreciation for care workers across the country,
while continuing to raise awareness of existing
opportunities available within the sector.
Over 1.49 million people work in adult social care,
but there are currently approximately 122,000 varied
vacancies available across England. With the
outbreak of coronavirus creating an even greater
demand than before, the campaign will seek to
inspire potential applicants by highlighting the
huge impact care workers have on the people they
Suitable applicants are encouraged to visit
to find out more and apply.
‘Care for Others. Make a Difference’ will include
updated TV and radio advertising, as well as a new
and emotive film highlighting the huge impact that
care workers have on the people they support.
How the sector is
expected to interpret guidance on the Coronavirus
Job Retention Scheme
Skills for Care have published a document produced
for reference by employers and stakeholders in the
care sector to detail how to interpret the
Coronavirus Job Retention Scheme.
The interpretation has been agreed by the Department
of Health and Social Care and was produced in
consultation with HM Treasury.
Read the full document.
New ‘Register with CQC’
On Monday, 27 April we launched our new ‘Register
with CQC’ service. The new registration service
application has a simpler, clearer flow of questions
and is quicker to complete but without reducing its
The new service is initially only open to new
applications from community-based adult social care
providers, in a phase known as ‘private beta’. This
will run for at least four months. During this time,
we will continue to improve the service as well as
expanding its scope and features so that it is open
to an increasing number of applicants.
If you would like to find out more about 'Register
with CQC' please contact
Cruse Bereavement Care
Cruse Bereavement Care is the largest bereavement
charity in England, Wales and Northern Ireland. It
provides support, information and advice for adults,
children and young people when someone they loved
dies. They are continuing to be there for bereaved
people during the COVID-19 outbreak, and are also
preparing for a huge uptake in demand.
Due to the COVID-19 outbreak, Cruse branches across
the country are currently only offering telephone
and online support. The Worcestershire Cruse branch
can be contacted on 01905 22223, or
People can also access instant support via the
Freephone National Helpline. It is open on weekdays
from 09:30 to 17:00 and until 20:00 on Tuesdays,
Wednesdays and Thursdays. The number is 0808 808
1677. More information can also be found at
Information about grief and bereavement during the
coronavirus can be found on the
Cruse Bereavement Care
coronavirus (COVID-19) antibody testing
guidance for providers
delivering antibody tests are blood tests
designed to show whether people have had coronavirus